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Top 8 reasons why your Customer service may be failing
The top 8 reasons why your Customer service may be failing 1. Lack of Executive Sponsorship - It is a proven fact that any big initiative, project, or revolution has to have the support of the...
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5 steps to a successful Customer service initiative
Every company is guilty of having a bunch of great ideas and incredible initiatives born in a meeting room only to eventually fizzle out and die, leaving the management team frustrated and cynical and...
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The Customer eXperience Executive Academy
Wanted: Chief Customer Officer – The fastest growing C-level position popping up in the corporate world is CCO- Chief Customer Officer, also known as the CXO- Chief eXperience Officer (see past...
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